Privacy Policy

This policy applies to all information collected or submitted on Local Krave’s website and our apps for iPhone, Android and any other devices and platforms.

Information we collect

New Local Krave accounts are created with a phone number and verification code sent to your phone.

We also ask for your name so that we can identify you and contact you with information regarding orders you place through our services.

You may optionally add the make and model of your vehicle to your account to make the drive-up ordering service easier to identify you, though it is not required.

Phone numbers are only used for logging in and if we need to contact you directly to inform you of any issues regarding your orders.

We don’t sell any of your information. You can change your information at any time in your profile within the app.

We store information about your orders so we can provide better recommendations and analytze your order history and allow you to save your favorite items from the menu.

We use Stripe to handle payments. This means we do not store sensitive credit card information, but we do maintain the last four digits of any payment method you add to the Local Krave application, expiration date/month and store which payment method is used as your default.

Stripe also requires information about your phone number and apps installed on the device in order to ensure secure and successful payment.

We also store the phone number you provided, along with your user ID from our database in Stripe in order to know who you are and to be able to link your in-app activity to your Stripe customer information.

Technical basics

If you enable notifications, we must store a token to send them. We never use notifications for marketing.

If you upload files to Local Krave, we need to store them until you delete them.

We use cookies on the site and similar tokens in the app to keep you logged in.

Ads and analytics

Local Krave’s app collects aggregate, anonymous statistics, such as the percentage of users who use particular features, to improve the app.

No personal data is used to target Local Krave’s ads.

Information usage

We use the information we collect to operate and improve our website, apps, and customer support.

We do not share personal information with outside parties.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.

Security

We implement a variety of security measures to help keep your information secure. For instance, all communication with the app and website requires HTTPS with certificate pinning. Passwords are hashed, not stored, using industry-standard methods.

Accessing, changing, or deleting information
You may access or change your information or delete your account from the Local Krave iOS/Android app.

Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.

Local Krave may delete your information at any time and for any reason, such as technical needs, legal concerns, abuse prevention, removal of idle accounts, data loss, or any other reason.

California Online Privacy Protection Act Compliance

We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Information for European Union Customers

By using Local Krave and providing your information, you authorize us to collect, use, and store your information outside of the European Union.

International Transfers of Information

Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.

Your Consent

By using our site or apps, you consent to our privacy policy.

Contacting Us

If you have questions regarding this privacy policy, you may email [email protected] or [email protected]. Please note that account deletion should be done within the Local Krave app, not via email requests, for security reasons.

Changes to this policy

If we decide to change our privacy policy, we will post those changes on this page. Summary of changes so far:

**February 21, 2020: First published**

**April 7, 2020: Updated policy to reflect authentication changes**

**September 16, 2021: Added clarification on what data we store in Stripe**

**April 27, 2022: Added further clarification on Stripe’s usage of phone number and installed applications**